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Housing Benefit overpayments
How Housing Benefit overpayments happen and how you can repay them.
Repay a Housing Benefit overpayment
When we ask you to pay back an overpayment, we will:
- send you an invoice and ask you to repay the amount
- take weekly deductions from your Housing Benefit payments, which will vary depending on your circumstances
You can make a repayment online.
Request lower deductions
If you feel the weekly deductions are causing you extreme hardship, you can contact us to request lowering your deductions.
Housing Benefit team
Telephone: 0208 726 7000
Email: croyhben@croydon.gov.uk
Housing Benefit team
London Borough of Croydon
Bernard Weatherill House
8 Mint Walk
Croydon, CR0 1EA.
Repaying an invoice in one payment
If you are struggling to pay the full invoice amount in one go, you can contact us. We will try to make arrangement which you can afford.
Housing Benefit recovery team
Telephone: 0208 726 7000
Email: CDrec1@croydon.gov.uk
Housing Benefit recovery team
London Borough of Croydon
Bernard Weatherill House
8 Mint Walk
Croydon, CR0 1EA.
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