Report a lost, stolen or damaged alcohol certificate or licence

Club licences

If your certificate has been lost or stolen you should write to the licensing team and explain what has happened to your licence.

Personal licences

You'll need to complete the notification form and provide one passport sized photograph signed by an approved signatory.

The police will no longer issue a crime reference number for the loss or theft of a personal licence.

Download the notification of theft, loss or damage of a personal licence form (74KB)

Premises licences

If your premises licence has been lost or stolen, please contact the licensing team. Contact details are at the bottom of this page.

Fee

It costs £10.50 for a replacement licence.

How to pay

You can pay the licence fee online using our payment portal, by phone, or by post.

Online

• open our online payment portal
• select 'licences/registrations/permits' from the Product search drop-down at the top of the page and press View
• then select 'Personal licence amendment' and follow the instructions
• return a copy of your payment receipt with your application

By phone

You can pay using a credit or debit card by phoning the licensing team on the number at the bottom of the page.

By post

Send a cheque or postal order for £10.50 made payable to Croydon Council. We do not accept cash. 

Submit your explanation or notification form

You'll need to submit your form or explanation along with the fee (or your online payment receipt) and any supporting document to the Licensing Team at the address below.