The community trigger is a process that allows members of the community to ask the council, police or housing association to deal with persistent antisocial behaviour (ASB). This is also known as the ASB case review.
The trigger cannot be used to report new incidents of ASB. See the antisocial behaviour page for more information on reporting ASB.
When to activate the trigger
You can activate the trigger if you:
- have reported antisocial behaviour to the council, police or housing association 3 times about separate incidents in the last 6 months
- consider that the reports have not been appropriately addressed or there has been no action taken.
For the purposes of the community trigger antisocial behaviour is defined as 'behaviour causing harassment, alarm or distress to members of the public'.
Information you need to provide to activate the trigger
If you decide to request a community trigger you will need to provide the following information:
- the dates of each time you have made reports of antisocial behaviour in the last six months
- details of where you reported the ASB incidents (name, organisation, reference numbers)
- information about the antisocial behaviour that is affecting you
How to activate the trigger
Complete our online form.
What happens next
Once you have requested the community trigger, a review panel will ask the agencies involved to provide details of your reports and actions that they have taken.
A meeting will take place between the review panel, the police, the housing association and other agencies (if they are involved). They will discuss the antisocial behaviour and what actions have been taken. The panel will review how the agencies have responded and make recommendations on how the problem can be resolved.
A response will be sent to you explaining the action taken and how the relevant agencies will work to resolve the antisocial behaviour.
In the event of any further incident(s) occurring, please call the police non-emergency 101 reporting line. If there is an immediate threat to your personal safety please call the police on 999.
Complaints
The community trigger does not affect your right to use our complaints procedure if you are dissatisfied with other council services. You will also have the right to complain to the Local Government Ombudsman or Independent Police Complaints Commission.