Family Justice Service

Offering support, comfort and understanding to domestic violence victims and their families, including easy access to essential services.

What we do

The Family Justice Service (FJS) is the dedicated domestic abuse service in Croydon, offering independent, confidential, and non-judgemental support to individuals of all genders. Our services include:

  • emotional and personal support
  • advocacy and assistance in accessing additional services, including housing and children and adult services
  • risk assessment and safety planning
  • guidance on benefits eligibility
  • referrals to mental health services
  • assistance with applying for non-molestation or occupation orders
  • help in obtaining legal advice and support

Our specialised team of Independent Domestic Abuse Advocates (IDVA) conduct thorough assessments of each case to provide appropriate guidance. If ongoing support isn't available, they offer safety advice and direct you to a suitable service.

If your case is being managed by the FJS, you will be assigned a dedicated case worker who will advocate on your behalf and help you understand the nature of abuse.

Who can access the service

Domestic abuse can affect anyone. Support is available regardless of:

  • age 
  • gender and gender reassignment
  • sexual orientation 
  • community, faith, or cultural background 
  • immigration status or recourse to public funds 
  • disability (registered or not registered) 
  • mental health condition (diagnosed or undiagnosed)

How to access the service

You can refer yourself to the FJS by calling or emailing us. We offer emergency and scheduled appointments. We do not publicly show our address for your safety, please contact us by phone or email to get the address. You can also self-refer using our self-referral form.

Contact us

The service is open on Monday to Friday, 9am to 5pm (apart from bank holidays).

Telephone: 020 8688 0100
Email: fjc@croydon.gov.uk

Outside of these hours call the 24-hour National Domestic Violence Helpline on 0808 2000 247 or 999 in an emergency.

Make a referral

You can request support from the Family Justice Service for yourself or if you're a professional acting on behalf of a client.

To help us learn more about your situation, download and complete the referral form (Word, 34KB). Please send completed forms to fjs@croydon.gov.uk.

More information

Visit our 'domestic abuse and sexual violence' page - for local support, helplines, and Violence Against Women and Girls (VAWG) organisations.

Online abuse, threats and stalking

To help protect yourself from online and digital abuse, visit Women's Aid.

 

Family Justice Service

fjs@croydon.gov.uk
020 8688 0100