Condensation, damp and mould policy

Our approach to managing damp and mould in the domestic properties that it owns and manages.

This policy outlines our approach to reports of condensation, damp and mould. It outlines how tenants and leaseholders can report issues, and what we will do in response.

The key objective of this policy is to ensure that tenants and partner organisations have clear guidance on our legal and regulatory response to reports of damp and mould. Our policy is designed to mitigate the risks to tenants’ health. It includes:

  • our legislative and regulatory requirements
  • our responsibility
  • tenant's responsibility
  • quality assurance
  • performance monitoring

Download our Condensation, damp and mould policy (PDF, 309KB).