Find what you need faster.
Get help and advice anytime from our AI assistant, Ask Croydon Council.
Non- access policy
Our approach to managing access to residents’ homes to carry out essential inspections, repairs, and safety works.
This policy sets out how we will obtain access to residents’ homes to carry out essential inspections, repairs, and safety works.
It explains:
- how we define when and why access is required, for example, inspections
- residents’ responsibilities to provide access in line with tenancy or lease agreements
- how we engage and support residents, including making reasonable adjustments where needed
- how we prioritise engagement and resolution, with enforcement used only where necessary and proportionate
- our consistent approach to escalation where access is not granted