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Emergency accommodation advice pack
Information and advice for families who have been given emergency bed and breakfast or hostel accommodation.
The links below provide information and advice for families who have been given emergency bed and breakfast or hostel accommodation.
Contact information can also be found on this page for; accommodation queries, accommodation repairs, rent queries, and private rented accommodation.
General information
- What to expect: basic information about what to expect if you are homeless and are offered emergency accommodation (PDF, 548.16KB)
- What standard of accommodation to expect and who to contact if something is wrong (PDF, 372.73KB)
- Emergency accommodation: Children and young people (PDF, 380KB)
- Children and young people - schools, childcare, play and holidays (PDF, 376.59KB)
- Health information - registering with a GP, dentists (PDF, 95.86KB)
- What happens after emergency accommodation (PDF, 431.76KB)
- Advice on finding your own private sector tenancy (PDF, 643.25KB)
- Croybond leaflet (PDF, 202.08KB)
Local information leaflets:
- Gilroy Court: local information for families living in Gilroy Court (PDF, 1.77MB)
- Stonebridge Lodge: local information for families living in Stonebridge Lodge (PDF, 1.66MB)
- North Villas, Camden: local information for families living in North Villas (PDF, 334.08KB)
Contact information
Accommodation queries
For any queries regarding accommodation, please email the placement team.
Placement team
Email: TAplacements@croydon.gov.uk
Accommodation repairs
Please report repairs to the provider of your accommodation. If they do not act, please email the property management team.
Property management team
Email: PropertyManagementTA@croydon.gov.uk
Rent queries
For rent queries, please email the TA income team.
TA income team
Email: TAIncome@croydon.gov.uk
Move on team
The move on team can support with:
- assisting to search for housing in the private sector
- financial planning and accessing help
- benefit advice
- rent deposit schemes
- considering housing options
- referrals to beam housing and employment service
For support with any of the above please email the move on team.
Private rented accommodation
If you find private rented accommodation, please email the move on team as soon as possible. If necessary, they can support you with rent in advance and a deposit.
Please be aware that you are not restricted to only consider accommodation in the Croydon borough.
Move on team
Email: moveonteam@croydon.gov.uk
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