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Refer a service user as homeless or threatened with homelessness.
If you work for a specified public authority, you can refer a service user to us if they will have nowhere suitable to live when they leave your care. This is the 'duty to refer'.
Understand the duty to refer on the GOV.UK website.
The service user must have a connection to Croydon Council.
There's a different kind of referral if you're concerned about someone sleeping on the streets.
Get help for someone who is sleeping rough.
You must:
Complete the online referral form.
We'll check the details you've given and either phone, email or write a letter to the service user.
If they do not respond, we'll send information so they can get advice when they're ready.
You can also make a referral by emailing us at dutytorefer@croydon.gov.uk.
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