General fire safety advice

We fully support the Government’s ‘Fire Kills’ Campaign which aims to educate residents on how to prevent fire in their homes and how to stay safe in the event of a fire.  

To find out more download the Fire Safety Guide or watch the video  Fire Kills’ Campaign from the Home Office.

Fire safety tips 

Know your escape plan?  

An escape plan could save your life in an emergency. In a smoky, scary atmosphere, it is easy to freeze, panic and become disorientated. By planning and practicing how you will escape with the whole family, you can be more confident about a safe escape. 

Find out more about Evacuation plan for flats 

How to keep your home safe from fire when charging your e-bike or e-scooter

The London Fire Brigade has reported a significant increase in fires related to e-scooters and e-bikes. They are responding to an incident once every two days. 

E-scooters and e-bikes often use lithium batteries which can start incredibly ferocious fires. These fires are hard to control and spread extremely quickly through buildings. 

Find out more about  Electric bikes and e-scooters 

Smoke alarms in flats 

If you are a resident living in a flat, there should already be a smoke alarm installed in your home. If not, please report it online using the My Account service or call our contact centre on 020 8726 6101.

Practice safe advice 

• cooking: take care in the kitchen – most fires start here, so never leave your cooking unattended and take extra care with hot oil
• be careful with candles: never leave lit candles unattended
• be careful with cigarettes: make sure cigarettes are stubbed out and disposed of carefully and never smoke in bed
• do not overload electrical sockets
• keep matches away from children
• do not store flammable liquids such as petrol in your home, bin store or chutes
• keep internal doors closed: when you go to bed, make sure that you’ve closed all the internal doors. This helps to slow the spread of fire  

London Fire Brigade home fire safety checker 

The London Fire Brigade has an online tool that allows you to carry out a thorough check of your home in only a few minutes. It’s free, simple and practical – giving you specific advice for your family and your home. 

London Fire Brigade Home Fire Safety Checker