There is a major incident with Thames Water that is affecting many properties in Croydon. Please check the Thames Water website for updates.
Highways insurance claims
How to make a claim
Vehicle and property damage
If your claim is about vehicle or property damage, you will need to provide us with:
- the date and time the alleged damage occurred
- a full description of the alleged damage
- photographs of the alleged damage
- the exact location of the incident, (include if it was next to or opposite a building or landmark)
- the weather conditions
- the direction you were travelling in (if it applies)
- 2 independent estimates for repair (unless a repair was required immediately)
- vehicle registration details (for vehicle claims)
- any other relevant information
Personal injury
If your claim is about personal injury, you will need to provide us with:
- the time and date the alleged injury occurred
- a full description of the alleged injury
- photographs of the alleged injury
- details of any NHS hospital or GP visit for treatment of the alleged injury
- the exact location of the incident, (include if it was next to or opposite a building or landmark)
- the weather conditions
- the direction you were travelling in (if it applies)
- your date of birth
- your National Insurance number
- any other relevant information
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