Recycling bins
Houses and converted flats recycling, flats above shops recycling, estates and purpose-built flats recycling, check your recycling collection days, download your latest collection calendar, report a problem and order a new recycling bin.
Report a recycling collection problem
Driver shortage impacts waste and recycling collections
Collections of recycling and general waste continue to be impacted by staff shortages in the London labour market with a particular impact on HGV drivers needed to deliver vital waste and recycling collection services. Veolia continues to recruit and train employees to deliver services. Despite this, some collections are taking place later than scheduled.
Update: Monday 23 December
We are currently completing most collections on their scheduled day so please continue to put your bins out for collection on your normal day. If your collection is missed, please leave your bins out and we will get to you as soon as possible.
There are no reported issues with collections today.
If your entire street is not collected
Please do not report a missed collection. Leave your waste and recycling out and our crews will try to get to you as soon as possible.
If other properties on your street are collected
Please continue to report individual missed collections in the same way as usual.
Report a missed collection
If your recycling collection is missed you must report it within 2 working days, starting at 10pm on the day of the collection.
If we missed your collection by mistake, we will reschedule your collection for next working day after you report the problem. We will not return if it was not our mistake.
We will not return if the collection was not our mistake, for example if your recycling bin:
- was not left for collection at the front of your property
- contained non-recyclable rubbish
- contained food waste
- contained textiles
- contained batteries
- contained electrical waste
- contained garden waste
- contained DIY waste
- was over-filled, preventing the lid from closing
In these cases we will put a tag on your bin to explain why it was not collected. You will have to wait for your next collection.
NEW Help improve this site by giving feedback Show Hide
Feedback
Send feedback directly to the content team using our website feedback form
You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site.