Recycling bins

Houses and converted flats recycling, flats above shops recycling, estates and purpose-built flats recycling, check your recycling collection days, download your latest collection calendar, report a problem and order a new recycling bin.

Contents

Report a recycling collection problem

Bin collections:

We are currently completing most collections on their scheduled day so please continue to put your bins out for collection on your normal day. If your collection is missed, please leave your bins out and we will get to you as soon as possible.

There are no reported issues with collections today.

If your entire street is not collected

Leave your waste and recycling out and our crews will try to get to you as soon as possible. Do not report a missed collection. 

If other properties on your street are collected

Report a missed bin collection.

Report a missed collection

If your recycling collection is missed you must report it within 2 working days, starting at 10pm on the day of the collection.

If we missed your collection by mistake, we will reschedule your collection for next working day after you report the problem. We will not return if it was not our mistake. 

Report now

We will not return if the collection was not our mistake, for example if your recycling bin:

  • was not left for collection at the front of your property
  • contained non-recyclable rubbish
  • contained food waste
  • contained textiles
  • contained batteries
  • contained electrical waste
  • contained garden waste
  • contained DIY waste
  • was over-filled, preventing the lid from closing

In these cases we will put a tag on your bin to explain why it was not collected. You will have to wait for your next collection.

If you have already reported a missed collection

If your bins have not been collected after you have reported it to us, you can raise a follow-up request.