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Policies and complaints

Find out what laws and policies determine who we provide care for, how we provide it and what to do if something goes wrong.

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  • The Care Act 2014
  • Help with adult social care services
  • Complaints
  • Concessionary Travel Service – Reviews and Stage 2 Appeals Policy
  • Concessionary travel assessment policy
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  • Croydon’s market position statement for Adult Social Care and Health
  • Adult social care and health peer challenge
  • Local account, adult social care and health 2023 to 2024

Complaints

Find out how to make a complaint about adult health and social care.

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