Policies and complaints

Find out what laws and policies determine who we provide care for, how we provide it and what to do if something goes wrong.

Concessionary travel assessment policy

The purpose of this policy is to set out the nature of each scheme, the steps taken when assessing applications and to give guidance on what to do if  you do not to agree with our decision. 

There are 3 types of Concessionary Travel schemes that we assess:

  • Blue Badges
  • Disabled Persons Freedom Passes
  • London Taxi Card scheme.

Download the concessionary travel assessment policy (PDF, 214KB)