Home monitoring and personal alarms

The CarelinePlus service is council-run and supports anyone 18 and over who may feel vulnerable, have a disability, or a long-term health condition. Members can access support and help whenever they need it by pressing a button.

The service gives added reassurance to relatives and friends who cannot always be around, because they know their loved ones can summon the help and support, they need.

Who can join

You can join the service if you:

• are prone to falls 
• live alone
• are housebound
• need added reassurance.  
• have a disability
• are at risk of harassment, domestic violence, or bogus callers

How it works

The basic service consists of an alarm and a pendant that once pressed activates a call through to our 24-hour call monitoring centre. Once the operator receives a call, they confirm the help and support that is needed, and then contact our responding team.

We may also be able to help by providing additional sensors if you have a range of medical conditions such as:

• COPD
• Dementia
• Diabetes
• Epilepsy

Benefits

• 24/7 response and monitoring service
• 24/7 lifting service
• Low-cost subscription
• Free installation, maintenance, and repairs
• Reassurance for family and friends

Partner services

CarelinePlus work in conjunction with other services and can signpost clients to find additional advice and equipment:

• London Fire Brigade for equipment that can help detect fires, or for bedding or throws that can help reduce the fire risk
• Age UK for befriending services
• Croydon’s StayingPut Team if the installation of a key safe is required

How to join

If you would like to become a member of CarelinePlus, or if you know someone who might benefit from joining, you can use the following online forms:

Members of the public

Book an installation or a demo.

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Professionals

If you are a professional, you can send a referral.

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You can contact CarelinePlus for further information on 0208 654 7166.