Apply for a council or housing association home

Contents

What happens after you apply

After you apply to join the housing register:

  1. We will confirm that we have received your application. You will not need to contact us again.
  2. We will check that you have submitted all the required information and documents.
  3. We will assess your application and decide whether to accept it.
  4. You will receive an email confirming if we have accepted your application, and if we did accept it, what priority band you will fall into.

Your ‘wait time’ on the housing register will start from the date that your application was first submitted.

We will email you from time to time if you are included on the register. 

We will not be able to tell you exactly where you are in the waiting list, or whether you will receive an offer of housing.

You can check your position on the housing register on your Housing Online account.

Bid for a home

If your application is successful and verified, you will be provided with your login details and will be able to search and bid for council and housing association properties on the Croydon Choice website.

Before you can bid on any properties, we will need to verify your housing need.

If you are flexible about the properties that you place bids on, it will give you a greater chance of being shortlisted.

We cannot tell you the status of your bid once it is submitted. Bidding for a home does not guarantee an offer, and wait times can be very long. 

You will only be contacted if you have been shortlisted for a property.

Appeals and complaints

We will send you a letter with our decision about your application.

The letter will include details of how you can appeal or raise a complaint.

Further help

If you need further support with the application, call 020 8726 6000.

If your situation has changed

If your situation has changed, you must tell us straight away.

This could be:

  • a change of address
  • a change in your health, which is impacted by your housing
  • a member of your family joining or leaving the household
  • a change in your employment status

You will not need to supply these details if your application is withdrawn or cancelled.

You can email us at HSG-rehousing@croydon.co.uk.