Apply for help

This form is for the person who needs support. If you are helping someone, see our advice on help for someone else who is homeless.

You should try to gather certain information and documents before you ask for help.

If you are already homeless

Croydon Council operates an appointment-only service for housing advice and support.

  • Telephone: 020 8726 6000
  • Text Relay (for hearing impaired): 18001 020 8726 6000

Please contact us as soon as possible. A member of our team will assess your situation and provide tailored advice based on your individual circumstances. We may ask you about:

  • You and your household (including immigration status)
  • Any serious health or medical issues affected by your current housing
  • Your income and regular outgoings
  • Details of your current housing situation

Based on this information, we will provide advice on your next steps. If appropriate, we will arrange an appointment to explore your options further.

Set up a Housing Online account 

You cannot make a housing advice and homelessness application without setting up a Housing Online account.

If you don’t have a Housing Online account already, you will need to create an account. Read Housing online service user guide (pdf, 740KB).

Once you have created and logged into your Housing Online account, choose 'Homelessness and housing advice application' from the menu to complete the application.

Get started

Other ways to ask for help

You must complete an application before contacting Croydon Council.

Telephone: 020 8726 6000, lines are open Monday to Friday, 9am to 4pm.

Text Relay (for hearing impaired): 18001 020 8726 6000.

Outside of these hours, if you are experiencing a housing-related emergency you will be put through to the out-of-hours team.

If you have nowhere to sleep tonight, see our advice on sleeping rough or street homeless.