Key Responsibilities
Skills you will need to apply for the role
- excellent written and verbal communication skills, including the ability to convey complex information in a clear and concise manner
- the ability to analyse and understand data to evaluate performance and identify areas for improvement
- ability to analyse, absorb and interpret written information
- demonstrable leadership skills, including the ability to facilitate group discussions, build consensus, and drive action
- commitment to actively listen to the concerns and ideas of others and value diverse perspectives
- ability to hold Croydon to account to ensure the views of all customers and communities are considered
- ability to work collaboratively at a strategic level, for example, with our directors and senior managers
- ability to identify issues and work towards solutions that benefit all our residents
- experience using technology for communication and information access (support is available)
- personal commitment to self development and learning, and equality, diversity and inclusion
- strong interpersonal skills including a willingness, to present to strategic groups and board members. (support is available).
- ability to express your own views and represent the needs of others clearly and confidently
These skills are not required, but are relevant if you have them
- experience serving on other committees or boards (within the housing sector or other relevant fields)
- knowledge of the challenges and opportunities facing the housing sector
- knowledge of housing legislation and the social housing regulatory environment
- a history of advocating for the needs of others demonstrating your ability to champion customer voices
- knowledge or experience in customer service or other sectors, providing community-based services
Downloads
Customer Influence and Assurance Panel member key responsibilities (PDF, 155KB)