Housing estate services

Council housing caretaking service and responsibilities.

Neighbourhood caretakers responsibilities

Neighbourhood caretakers clean internal communal areas to blocks of flats. Their responsibilities will depend on what kind of flat you live in.

Most of the high rise blocks (classified as level 1) get some services daily, for example the lifts and lobbies are swept and washed every day. Other blocks (classified as level 2) will get most services weekly and some monthly, for example the stairs will be swept and washed each week.

Your block cleaning schedule

You can take a look at the cleaning schedule on your noticeboards or email Tenancy.CaretakingOMs@croydon.gov.uk to request the schedule.

Litter and sweeping service times

Veolia is the contractor who cleans all external areas. They pick up litter and sweep: 

  • hard standing areas
  • play areas
  • garage and parking areas
  • grass and shrub areas

Your area is meant to be maintained to a good standard. If you feel that the standard has fallen, you can report this by downloading the Love Clean Streets App via your Play store or Apple store. Or you can report the issue to your Operational Manager by emailing Tenancy.CaretakingOMs@croydon.gov.uk.

Tell us what you think about the service

You can tell to us about the neighbourhood services you receive in your area. If you live in a council owned block or estate and are interested in getting involved visit the neighbourhood voice pages.