Repairs to council homes

Reporting a repair, what we will repair, your responsibilities, annual gas service, emergency repairs and more.

Concessionary repairs

The concessionary repairs scheme is offered to residents who may be unable to carry out repairs that would normally be their own responsibility. If you are eligible for the scheme, we will carry out these repairs for you.

Eligibility

Residents who live in a sheltered or special sheltered housing property are automatically eligible for the scheme and do not need to apply.

The scheme is available to residents who have no other non-disabled adults (over 18) living in the household.

To be eligible the resident must be either:

  • aged 70 years or over
  • registered as disabled

Repairs covered

Repairs that are covered under the scheme include:

  • maintaining and replacing internal doors, door handles, hinges, locks and brackets
  • repairing and replacing internal door frames and skirting boards
  • repairing and replacing individual kitchen cupboards or cupboard doors
  • clearing blocked internal waste pipes and traps
  • tiling to walls in kitchens or bathrooms
  • replacing toilet seats
  • replacing strip lighting and light bulbs in sealed bathroom units
  • minor repairs to floors *
  • minor repairs to plaster *
  • repair to minor cracks to ceilings *
  • replacing any battery operated smoke detectors fitted in the property
  • repairing and replacing fences between private gardens (if replaced will be with chestnut pale fencing only)
  • repairing and replacing paths in private gardens
  • all repairs to free standing sheds in private gardens
  • replacing washing lines

* minor repairs are those that are possible to carry out without the need for special tools or expensive materials and/or equipment.

Apply for the scheme

If you would like to join our concessionary repair scheme, complete the online form.

Apply now

Evidence required

If you are applying as a registered disabled person you will need to provide us with evidence of your disability, which should be dated within the last 12 months. This evidence must be for the resident who holds the tenancy agreement for the property

  • your blue badge (disabled parking permit)
  • letter from the Department of Work and Pensions (DWP) confirming your Disability Living Allowance or Personal Independence Payment allowance
  • another form of evidence from DWP that shows you are receiving Disability Living Allowance or a Personal Independence Payment.

Letters showing income support entitlement, copies of bank statements or letters from GP's are not acceptable forms of evidence.