Apply for help

This form is for the person who needs support. If you are helping someone, see our advice on help for someone else who is homeless.

You should try to gather certain information and documents before you ask for help.

Set up a Housing Online account 

You cannot make a homelessness and housing advice application without setting up a Housing Online account.

If you don’t have a Housing Online account already, you will need to create an account. Read Housing online service user guide (pdf, 740KB).

Once you have created and logged into your Housing Online account, choose 'Homelessness and housing advice application' from the menu to complete the application.

Get started

Other ways to ask for help

You can call us, or come to our office at Access Croydon. If you are not able to fill in the form, come to Access Croydon where someone will be able to help you.

Call us

Telephone: 020 8726 6000

Lines are open Monday to Friday, 9am to 4pm.

Come to our office

Our office is Access Croydon, Bernard Weatherhill House, 8 Mint Walk, Croydon, CR0 1EA.

View on Google maps.

Services are open Monday to Friday (excluding Bank Holidays), 9am to 4pm.

Outside of these hours, please call 020 8726 6000 if you are experiencing a housing-related emergency and you will be put through to the out-of-hours team.  

If you have nowhere to sleep tonight, see our advice on sleeping rough or street homeless.