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Apply for help
This form is for the person who needs support. If you are helping someone, see our advice on help for someone else who is homeless.
You should try to gather certain information and documents before you ask for help.
Set up a Housing Online account
You cannot make a homelessness and housing advice application without setting up a Housing Online account.
If you don’t have a Housing Online account already, you will need to create an account. Read Housing online service user guide (pdf, 740KB).
Once you have created and logged into your Housing Online account, choose 'Homelessness and housing advice application' from the menu to complete the application.
Other ways to ask for help
You must complete an application before contacting Croydon Council.
Telephone: 020 8726 6000, lines are open Monday to Friday, 9am to 4pm.
Outside of these hours, if you are experiencing a housing-related emergency you will be put through to the out-of-hours team.
If you have nowhere to sleep tonight, see our advice on sleeping rough or street homeless.
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Feedback
Send feedback directly to the content team using our website feedback form
You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site.