Request a review of your application

If you disagree with a decision regarding your homelessness application, you have the right to request a review. Croydon Council is required to re-examine the decision once a review is requested.

How to request a review

• you must request a review within 21 days of receiving the decision
• reviews can be requested over the phone or by email but be clear that you are requesting a review
• clearly identify the decision you want the Review Officer to reconsider and keep a copy or record of your request

The review process

• the review will typically be completed within 8 weeks of your request, although this timeframe may vary
• a senior officer, not involved in the original decision, will handle the review
• you will be given a deadline to provide reasons for your review request, and submit any supporting evidence for Croydon Council to consider

Temporary accommodation during a review

• Croydon Council is not obligated to provide temporary accommodation during the review process
• you may ask the review officer to provide or continue temporary accommodation - this will be considered only in exceptional circumstances

Outcome of the review

• the review officer will confirm the decision in writing, providing reasons if it is negative
• if you are dissatisfied with the review outcome, you can appeal to the county court on a point of law (for example, if the council made a legal mistake during the process)
• appeals must be submitted within 21 days of receiving the review decision
• this process ensures that decisions are fairly reconsidered, and offers correction if legal errors are identified 

Contact us

If you want to request a review of the decision made on your homelessness and housing advice application please email: s202reviewrequest@croydon.gov.uk.