Waste collections:
some households will have new collection days as part of our new waste contract. Check your calendar.
Find out how to start or renew a garden waste collection. This service offers collections every 2 weeks for £87 a year.
Collections of recycling and general waste continue to be impacted by staff shortages in the London labour market with a particular impact on HGV drivers needed to deliver vital waste and recycling collection services. Veolia continues to recruit and train employees to deliver services. Despite this, some collections are taking place later than scheduled.
We are currently completing most collections on their scheduled day so please continue to put your bins out for collection on your normal day. If your collection is missed, please leave your bins out and we will get to you as soon as possible.
There are no reported issues with collections today.
Please do not report a missed collection. Leave your waste and recycling out and our crews will try to get to you as soon as possible.
Please continue to report individual missed collections in the same way as usual.
If your garden waste collection is missed you must report it within 2 working days starting at 10pm on the day of the collection.
If we missed your collection by mistake, we will reschedule collection for within 48 hours after you report the problem. You can report a garden waste collection problem online.
We will not return if the collection was not our mistake – for example if your garden waste bin was:
In these cases we will put a tag on your bin to explain why it was not collected. You will then have to wait for your next scheduled collection.
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