Find what you need faster.
Get help and advice anytime from our AI assistant, Ask Croydon Council.
Paying for adult social care
If you have less than £23,250 in savings, together we will look at your care and support needs and talk through the different ways it could be funded.
Our financial assessment process
1. Initial contact
Once your care and support assessment is complete you will be sent a letter and a financial assessment form to complete and return to us as soon as you can. If you do not return it within 28 days we will charge you the full cost of service.
2. Complete the financial assessment form
Online
You can complete the online financial assessment form.
By post
You can also complete and return the financial assessment form to:
Financial Assessment Team,
2nd Floor, Zone D,
Bernard Weatherill House
8 Mint Walk
Croydon, CR0 1EA
If you're unable to complete the form yourself, one of our assessment officers can help; call 020 8726 6000 ext 44074 if you need help, or read our financial assessment form guidance.
The form will ask you to provide details of the following (together with supporting evidence) within 28 days:
- state benefits and income
- savings and investments
- any land or property you own
- household expenditure, for example utility bills
3. Calculating your costs
The Financial Assessment Team will work out how much your care and support will cost. They will look at your income and savings to see whether you need to pay towards the cost. They will also check that you are getting all the benefits you are entitled to.
4. The outcome of your financial assessment
We will send you a letter and a calculation sheet which explains how much you may need to pay. Normally, four weeks after your care begins, you will be contacted by Croydon Council or your care provider with an invoice detailing how to make payments.