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Making a complaint
Your complaints help us know where we need to improve.
If you have an issue, or you have tried reporting your problem but it has not been resolved, then you can register an official complaint and we'll do our best to resolve the issue.
Your complaint will be responded to within 20 working days.
You can download and read our corporate complaints policy and procedure (PDF, 327KB).
Complaints by post, email or telephone
You can submit a complaint in writing, by email or by telephone to:
Complaints Resolutions Team
3rd Floor, Annex
Bernard Weatherill House
8 Mint Walk
Croydon
CR0 1EA
Phone: 020 8726 6000
Email: complaints@croydon.gov.uk
Making a complaint about a Croydon councillor
Find out how to register a complaint about member conduct.
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