We are improving our site by involving residents.
Help us continue to improve by giving your feedback
Making a complaint
Your complaints help us know where we need to improve.
If you have an issue, or you have tried reporting your problem but it has not been resolved, then you can register an official complaint and we'll do our best to resolve the issue.
Your complaint will be responded to within 20 working days. You can download and read our corporate complaints policy and procedure (PDF, 250KB).
Complaints by post, email, or telephone
Complaints can also be submitted in writing, by email, or by telephone to:
Complaints Resolutions Team
7th Floor, Zone D
Bernard Weatherill House
8 Mint Walk
Croydon
CR0 1EA
Phone: 020 8726 6000 ext 44010
Email: complaints@croydon.gov.uk
Making a complaint about a Croydon councillor
To register a complaint about Member conduct read the complaints about councillors page.
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Feedback
Send feedback directly to the content team using our website feedback form
You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site.