Bulky waste collection

Bulky Waste Collection Service Terms And Conditions

1. Definitions:

• “the Customer” is defined as the resident or landlord or agent making a booking for a waste collection.
• “the Council” is defined as the Mayor And Burgesses of The London Borough of Croydon.
• “the Service” the services to be delivered by or on behalf of the Service Provider under this Agreement. 
• “Service Provider” the provider conducting the service.

This agreement is made between the residents (the Customer) and Croydon Council (the Council) and sets out the terms and conditions under which the Customer can use the ad -hoc Council’s bulky waste collection service (the Service)

2.  The Council will collect large or unwanted items and household items that the Customer cannot re-use or recycle (e.g. furniture). The Council will collect items that the Customer cannot transport to the Council’s household reuse and recycling centres.

3.    The Council shall collect white goods are electrical household items that would not normally be accepted by retailers participating in the bring back schemes on GOV.UK.

4.    The Council will collect up to six (6) bulky items per visit. See section 5 for charges.

5.   Charges:

• £39 for 1 to 3 items
• £63 for 4 to 6 items

6.    The Customer must securely bag, box or bundle all items to ensure safe handling with no loose materials permitted. each bag or box regardless of size will be considered as a single item. All bagged or boxed items must be liftable by one person to shoulder height.

7.   The Customer must report bulky waste collection problems within two (2) working days of the expected collection: Report a bulky waste collection problem

Please report a problem if:

• you receive an email claiming the collection has been completed, but it has not
• you have not received a collection after 10pm, within the two (2) days of the expected collection date.

8.    The Council collects single items which can be handled and loaded on to the vehicle by no more than two (2) workers.

9.    The Council shall not collect the following items, which can be taken to one of our household reuse and recycling centres:

• car batteries
• mirrors, glass, and double-glazing units
• pianos
• tiles
• tree stumps or trunks
• wooden fence panels over 5' x 6'
• cast iron baths that are not broken into at least 3 pieces
• cast iron boilers or tanks.

The following items can be returned to the supplier:

• gas cylinders
• car parts
• paint
• oil
• tyres – contact Kwik Fit for removal advice.
• hazardous waste (asbestos or corrosive, flammable, explosive or toxic substances); contact Corporation of London for advice - 020 7332 3433
• construction waste (e.g. broken tiles, plasterboard, rubble, earth, and soil)
• any items that are waterlogged (items for collection must be covered if put out for collection in wet conditions); advice and guidance on safe disposal of these items is available from Corporation of London.

10.    Only items listed on the booking will be collected.

11.    Any item which could cause damage to vehicle compaction equipment will be refused.

12.    The Customer must place items for collection in front of the Customer’s home or in an easily accessible location the night before the items are due to be picked up, as crews start as early as 5am. If you live in a block of flats, items should be left outside the bin area.

13.    The Customer must not place items for collection on the public highway, or no more than 10 metres from where the collection vehicle can stop.

14.    If the Customer has steps leading to their property from the public footpath, the items must be placed at the bottom of the steps, at pavement level.

15.    Collections are operated Monday to Friday, between 5am and 10pm.

16.    The Customer may cancel a collection up to one (1) working day before the collection date.

17.    The Customer may amend a collection up to two (2) working days before the collection date.

18. All payments are non – refundable.

19.    The Council assumes no responsibility for damage to the Customer’s property when making a collection.

20.    Items must be placed all together, visible for crews in front of the home or driveway.

21.    Croydon Council will pass your name, mobile number, and address to Veolia to enable Veolia to collect your items. As part of the service, Veolia may contact you if there is an issue with the collection.

22.  Data Collection

22.1. The Council will collect and process the following information about Customers who subscribe to this service:

• Name
• Property address
• Email address
• Phone number

22.2. Duty to Update Information

Customers are required to notify the Council of any changes to their personal details to ensure records are accurate and up to date.

22.3. Purpose of Data Collection
The Council collects this information to:

• Provide the subscribed service.
• Contact Customers regarding the renewal of their subscription.
• Notify Customers about any changes or impacts to the service.

22.4. Use of Information

The Council will use the information, including personal information, provided by Customers to process their application. This information may also be used by the Council and its partners to deliver and improve the service. The information will not be used for any other purpose.

22.5. Data Protection and Compliance

The Council is a Data Controller under the Data Protection Act 2018. All personal information will be processed in accordance with the Act, and the purposes specified in the Council’s notification to the Information Commissioner.

22.6. Data Processing

All personal information provided will be handled securely and in compliance with applicable data protection laws.

23. Liability and Indemnity

23.1. The Council will not be liable for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the Council’s employees, contractors, agents or otherwise) in connection with its provision of the Services or the performance of any of its other obligations under these Terms and Conditions or with the use by the Resident(s) of the Services supplied whether as a result of breach of contract, breach of statutory duty, tort (including negligence) or otherwise howsoever arising.

23.2. The Council shall not be liable to the Resident(s) or be deemed to be in breach of these Terms and Conditions by reason of any delay in performing, or any failure to perform, any of the Council’s obligations if such delay or failure is due to any cause beyond the Council’s reasonable control.

23.3. Nothing in these Terms and Conditions shall limit or exclude the Council’s liability for death or personal injury caused by its negligence or for any other matters for which it would be unlawful to exclude or limit liability.

24. Sub-Contracting

24.1. The Council shall be free to sub-contract the provision of the Services (or any part thereof).

25. Force Majeure (Event outside the Council’s Control)

25.1. Neither party shall be liable for any failure nor is delay in performing their obligations where such failure or delay results from any causing that beyond the reasonable control of that party. Such causes include, but are not limited to: power failure, Internet Service Provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question.

26. Communications

26.1. All correspondence, notices, and communications between the parties under this Agreement shall be made in writing and delivered via email to the email addresses specified   Contact-The-Council@croydon.gov.uk or as otherwise notified in writing by either party. Such correspondence shall be deemed received on the date the email is sent, provided no delivery failure notice is received. Each party is responsible for ensuring that its designated email address is monitored and kept up to date.

27. No Waiver

27.1. No waiver by the Council of any breach of these Terms and Conditions by the Resident(s) shall be considered as a waiver of any subsequent breach of the same or any other provision.

27.2. No failure or delay on the part of either the Council or the Resident(s) to exercise any right, power or privilege under these Terms and Conditions shall operate as a waiver of, nor shall any single or partial exercise of any such right, power or privilege preclude, any other or further exercise of any other right, power or privilege.

28. Severance

28.1. In the event that one or more of these Terms and Conditions is found to be unlawful, invalid, or otherwise unenforceable, that/those provisions shall be deemed severed from the reminder of these Terms and Conditions (which shall remain valid and enforceable).

29. Law and Jurisdiction

29.1. These Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of England and Wales.