Bulky waste collection

Find out how to arrange collection of large household items that cannot be reused or recycled.

Contents

Report a bulky waste collection problem

You can report bulky waste collection problems within 2 working days of the expected collection.

Please report a problem if:

  • you receive an email claiming the collection has been completed, but it has not
  • you have not received a collection after 10pm, within the 2 days of the expected collection date

Use the link in the email you received to submit a missed collection report. 

From 10 February 2025 we must collect items containing Persistent Organic Pollutants (POPs) separately from other waste. Items containing POPS include sofas, armchairs, beanbags and cushions. If you have a mixture of bulky items containing POPs, your waste will be collected over 2 consecutive working days, for example, if your collection is on a Friday, the 2nd collection will be Monday.

Waste collection email not received

If you have not received an email you can use the 'Make changes to my bulky waste order' link from your original confirmation email to report a missed collection after 10pm on the day of the collection.

You can also call us on 020 8726 6200 to report a problem with your collection.

When you can not report a collection

You will not be able to report a missed collection if the email you have received states the collection has not been completed. For example, if items were not put outside for collection.